1. Overview
Broadband Bazaar understands that sometimes you may need to cancel or modify your broadband service. This policy outlines our return and refund procedures for various scenarios.
2. Service Cancellation
2.1 Pre-Installation Cancellation
- If you cancel before installation, you are eligible for a full refund
- Processing time: 5-7 business days
- Refund will be credited to your original payment method
2.2 Post-Installation Cancellation
- If you cancel within 7 days of installation, you may be eligible for a partial refund
- Installation charges and any usage fees will be deducted
- Processing time: 10-15 business days
3. Refund Eligibility
3.1 Eligible for Refund
- Service not available in your area after payment
- Technical issues that cannot be resolved within 30 days
- Service provider fails to deliver promised speeds consistently
- Billing errors or duplicate charges
- Cancellation within the cooling-off period (7 days)
3.2 Not Eligible for Refund
- Change of mind after 7 days of service activation
- Relocation to an area where service is not available
- Violation of terms of service
- Usage-based charges already incurred
- Equipment damage due to user negligence
4. Refund Process
- Request Submission: Submit a refund request through our customer portal or contact support
- Verification: Our team will verify your eligibility and review your case
- Approval: If approved, you will receive confirmation via email
- Processing: Refund will be processed within the specified timeframe
- Confirmation: You will receive a refund confirmation once processed
5. Refund Methods
- Credit/Debit Card: Refunded to original payment method (5-7 business days)
- Net Banking: Refunded to original bank account (3-5 business days)
- UPI: Refunded to original UPI ID (1-3 business days)
- Wallet: Refunded to original wallet (1-2 business days)
6. Equipment Return
6.1 Return Conditions
- Equipment must be returned in original condition
- All accessories and documentation must be included
- Equipment should be free from physical damage
- Return within 15 days of service cancellation
6.2 Return Process
- Contact customer support to arrange equipment pickup
- Our technician will collect the equipment at a scheduled time
- Equipment will be inspected upon return
- Any damage charges will be deducted from the refund amount
7. Dispute Resolution
If you disagree with our refund decision, you can:
- Contact our customer support team for review
- Escalate to our management team
- File a complaint with consumer forums if necessary
8. Special Circumstances
8.1 Force Majeure
In case of natural disasters, government regulations, or other force majeure events, refund policies may be modified to accommodate exceptional circumstances.
8.2 Service Provider Issues
If the service provider fails to deliver services as promised, we will work with you to find alternative solutions or process appropriate refunds.
9. Contact Information
For refund requests or questions about this policy, please contact us:
- Email: Support@broadbandbazaar.com
- Phone: +91-783-609-5802
- Customer Support Portal: Available 24/7
- Address: [C 32 Budh Vihar Delhi-110086]
10. Policy Updates
We reserve the right to update this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the updated policy.